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Luggage transportation

Free luggage transportation norms

Free luggage transportation norms are set by the airline.

There are certain restrictions on weight, size and number of pieces of luggage that an airline passenger can take on a flight:

  • in economy class – 20 kg;
  • in business class – 30 kg;
  • in the first class – 40 kg.

When planning your trip, we recommend weighing your luggage in advance if there is suspicion that the weight exceeds the free luggage transportation norms.

If your luggage exceeds the required norms, you will have to pay for each kilogram of excess luggage. You can pay extra charge for excess luggage directly in the airline representative office.

The norms mentioned do not apply to:

  • outsized luggage (weight per piece, which does not exceed 30 kg, or whose sum of dimensions exceeds 160 cm);
  • equipment for skiing, golf or water sports;
  • TVs, tape recorders and other electronic appliances, weighing more than 10 kg;
  • domestic animals and birds, except for guide dogs;
  • flowers, planting stock, or leaf vegetables and greens, weighing more than 5 kg.

Transportation of the abovementioned items is declared by the passenger in advance when purchasing a ticket, is booked and paid for separately, is carried out if there is technical capability, is assessed by weight regardless of the number of pieces of other checked luggage of the passenger.

Carry-on luggage

The weight of carry-on luggage should not exceed 5 (occasionally 7 kg). Hand luggage must be placed on the shelf or under the seat. Since the size of shelves and seats are different for different types of aircraft, be prepared that the airport staff will ask you to pass it over to the luggage compartment.

Carry-on luggage must not contain piercing and cutting items of any size (including pen- and road knives, nail scissors, sharp nail files, etc.). When found in hand luggage, they can be confiscated by the security service of the carrier.

You can also take on the plane the following items above free luggage transportation norms:

  • a handbag or a folder;
  • printed matter for reading in flight;
  • food for child and a child road cradle;
  • umbrella or a walking stick;
  • a coat or a cloak;
  • a folding wheelchair and/or crutches, if the passenger needs these items.

Transportation of weapons

You must notify your agent on your intentions to carry weapon when buying the ticket. Transportation of weapons in the passenger cabin is prohibited. At the discretion of the airline weapons can be accepted for air transportation only in a special lockable metal container in a special luggage compartment. Not all types of aircraft provide compartments for carriage of weapons.

Ammunition for weapons is accepted for transportation in number of one ammunition load, equipped in regular chargers (magazines, cartridge belts) and packed together with weapons in the metal box. The airline does not provide the container for transportation of weapons.

The airlines have the right to deny weapon transportation for flight safety reasons.

If the airline changes the type of aircraft, and it will not be equipped to carry weapons, you will be denied weapon transportation as well (despite the previous agreement with you and presence of the air ticket purchased). Refusal for the same reason applies also in case you are going to return to Ukraine. You will have to wait for the plane equipped for weapon transportation.

Items not accepted for transportation

To ensure the safety of passengers the carrier can refuse to transport baggage. Passenger can be denied transportation of the following items:

Items that may cause harm to aircraft, persons or their property on board the aircraft:

  • compressed gases (inflammable, incombustible or poisonous: domestic gas, butane, oxygen, propane, charged oxygen cylinders for divers);
  • corrosives (acids, alkalis, accumulators, mercury and devices containing mercury);
  • highly explosive items (ammunition, equipment, fireworks, signal flares, flares);
  • inflammable liquids and solids (including liquid or cylinders for refilling of lighters);
  • strongly magnetized objects.

Items whose transportation is forbidden by laws, rules and regulations of governmental agencies of any country from or through the territory of  which the transportation is carried out:

  • radioactive materials;
  • toxic substances (arsenic, cyanides, etc.);
  • infectious materials (bacteria, viral cultures, etc.).

Items that according to their mass, size or other characteristics can not be transported as luggage:

  • animals (except dogs, cats and other indoor tamed animals, which are allowed to be transported only with prior permission of the carrier, and if passengers meet certain conditions in accordance with the rules of such a transportation).

For unimpeded transportation of weapons, portable radio transmitters it is necessary to issue a permit.

Special luggage, such as musical instruments, can be transported in the cabin, and even in your “own” seat, but for that you need to buy an additional air ticket.

Securities and commercial papers, passports and other documents, medicines and fragile items, jewellery should be carried in hand luggage.

Luggage loss or damage

In case of loss, damage of luggage or lack of belongings it is necessary before the exit from the arrival hall to contact the airline «LOST AND FOUND» service for drawing up a statement on damage during the luggage transportation.

The written complaint must be presented to the carrier immediately at detection of the damage, but not later than seven days from luggage receipt date.

In case of loss of luggage the complaint can be sent to the carrier within two years from the date of the aircraft arrival at the destination.