Before departure

  1. First of all, read the rules and recommendations of your airline: different carriers may have different rules and recommendations.
  2. If you plan to travel with a pet, please also check with the air carrier if this is possible.
  3. Provide yourself with means of individual protection, taking into account the stay at the airport and on board (one mask for three hours, unless otherwise specified in the instruction).
  4. Arrive at the airport in advance for additional checks and pre-flight procedures.

At the airport

  1. At the terminal entrance, you will undergo temperature screening and external health assessment. If you have a temperature of 38°C and more and/or signs of SARS (cough, shortness of breath, a runny nose), we will not be able to let you into the terminal building.
  2. Use masks. We will not let you into the terminal if you don’t have masks. An exception is children under two years and people with medical indications not to wear face masks (you must have a certificate with you).
  3. For persons accompanying passengers, access to the terminal is temporarily limited. Only children and passengers who need help can be accompanied.
  4. We recommend paying for parking using a payment terminal on the way out. There you can use a bank card or pay contactless.

General rules

  1. Keep a social distance of 1.5 metres. Do not cause queues at the airport, during boarding, and in the cabin.
  2. Try to avoid contacting surfaces as much as possible. Scan your boarding card yourself before checking for aviation safety. Present your passport in an expanded form without a cover. Use contactless payment methods.
  3. Observe hand hygiene: wash them regularly and thoroughly or treat them with a hand sanitiser.
  4. Do not forget about breathing etiquette: cover your nose with your bent elbow when coughing or sneezing.

The rules are based on recommendations of the European Aviation Safety Agency and the State Aviation Service of Ukraine. Please follow them without exception to make the flights comfortable for you, other passengers, and the airport staff.

  1. We carry out regular cleaning with disinfectants in the terminal and buses. We take special care of the surfaces and equipment the passengers and employees contact with most often.
  2. There is a special marking in the populated areas that will help you keep a 1.5-metre social distance.
  3. We have equipped check-in areas and gates with additional protective shields.
  4. All terminal areas are equipped with sanitisers.
  5. You can buy additional means of individual protection in the Pilgrim café (on the Terminal A ground floor) as well as in the departure lounges.
  6. All airport lounges are equipped with special rubbish containers for the disposal of means of individual protection.
  7. In the terminal concourses, you can check out the basic precautions: there are information posters available, and we regularly remind about the rules by voice announcements.
  8. The airport staff are provided with the required means of individual protection.
  9. Before the shift start, all employees undergo temperature screening and initial medical examination.

The following resources will help you:

  1. The portal of the Ministry of Foreign Affairs of Ukraine

The interactive world map contains up-to-date information on visas, permits, and entry restrictions in all countries for citizens of Ukraine under the conditions of the COVID-19 pandemic.
To view information about a country, click on it on the map and select the desired section:

  •   Temporary entry regime.
  •   Temporary transit regime.
  •   Special details on the country.
  •   Contacts of embassies and consulates.
  1.          IATA Travel Centre

The International Air Transport Association (IATA) created an interactive world map containing all the restrictions imposed by states.
It also has an online service which provides information on the documents required for travelling to a specific country. To do this, select the destination country and enter your travel details.

  1.          Embassies and consulates

The most up-to-date information on border crossing rules is available at the embassies and consulates of the destination country located in the host country.
You can find contacts of foreign diplomatic missions of Ukraine at the link.

1. Visit Ukraine

It is the official and most exhaustive resource. Check it out before returning or travelling to Ukraine for up-to-date information.

The portal contains:
• Rules of entry into the country for Ukrainians and foreign citizens;
• Information about PCR testing and self-isolation;
• Rules for using the Vdoma application.

You can also order a medical insurance policy on the website for a stay in Ukraine or a trip abroad.
If you have questions about crossing the Ukrainian border or need help, contact the 24/7 hotline:
+380-66-673-96-46
info@visitukraine.today

2. The State Border Guard Service of Ukraine

• Consultation Centre
0-800-218-808 (toll-free)
1598 (for mobile phones)
adpsu@dpsu.gov.ua

Work schedule: Monday to Friday, from 8:30 am to 5:00 pm

3. The Telegram chatbot of the State Border Guard Service of Ukraine

Telegram: https://t.me/dpsu_assistant_bot
Website: https://dpsu.gov.ua

Who needs to install the app?

All citizens of Ukraine who cross the state border, except for:
• Children under 12 years old
• Ukrainians who—at border control—produced a negative PCR test they underwent not earlier than 48 hours before crossing the border

How do I install the app?

In arrivals halls, information stands will offer QR codes to download the app. But we recommend that you install the app in advance in the App Store or Google Play so as not to cause queues at passport control.

How do I register for the app?

• Enter the mobile phone number you’ll be using for the next two weeks.
• Enter the access code from the SMS you’ll receive to the specified number.
• Enter the data according to the document you use to enter Ukraine: surname, name, passport series and number.

When do I have to be home?

Once your passport control is over, a representative of the State Border Guard Service of Ukraine will ask you to show the app screen to verify the data. As soon as he/she does that, tap the button ‘Checked by a border guard’. From now on, you have 24 hours to get to the place of self-isolation.

When does self-isolation start?

• As soon as you arrive home, tap the button ‘I’m already there’ and enter your address.
• Submit your photo using the suggested function in the app. The first photo you took when registering will be considered to be your reference photo. AI will compare this photo with the next photos to check whether you’re home or not.
Once these two steps are complete, the app will open the main screen with the day counter—this means that your self-isolation has started. After 14 days, you’ll see a corresponding message.

When can I stop self-isolating?

Once the term has expired, you’ll see the message ‘Your self-isolation or observation period has expired’ instead of the counter. After that, you can go outside.
If upon arrival you underwent a PCR test to end your self-isolation early and it turned out to be negative, the result will be automatically added to the app after a while. You’ll receive a notification ‘Your self-isolation or observation period has expired’.

What to do if I have problems with the app?

Contact the Ministry of Digital Transformation of Ukraine for help at
+38 (044) 207-17-48.
Or use the support chatbot of the Vdoma app at https://chat.diia.gov.ua.

Yes, you can. At Kharkiv Airport, there is a station for taking samples for PCR testing carried out by specialists of an accredited laboratory.

The procedure takes approximately 15 minutes. You can speed it up if you fill out the information form in advance.

The place of sample taking: ticket offices №2 and №20, Terminal A ground floor.
Price: starting at UAH 1,000. You can pay for the service in cash or by bank card.
Working hours: 24/7.

Contacts:

+38 (063) 905-99-91 from 8:00 AM till 20:00 PM

+38 (093) 737-77-56 from 20:00 PM till 8:00 AM

testpcr.airport@gmail.com

Taking of samples involves a scraping of the nasal and pharyngeal mucosa therefore, before testing, it is not recommended:

In 24 hours
• drinking alcohol.

For 6 hours
• use medicines for irrigation of the nasopharynx (drops or sprays)
• use preparations for resorption.

For 4 hours
• chew gum or candies;
• brush your teeth, gargle or gargle your mouth;
• eat or drink;
• smoke.

You can check the status on the online board of the airline’s official website or at its call centre.
You can find contacts of airlines operating departures from Kharkiv Аirport at the link.
If your flight is cancelled or postponed, you will receive from the airline an email or a message to the mobile phone number you have specified during the booking.

This is the airline’s responsibility, so you have to contact the airline or the tour operator that organised the trip.